The world is opening up, as we begin to see the early signs of recovery, each small one bringing hope for the future beyond the COVID-19 pandemic.
we know travelers are looking for greater reassurances and flexibility than our industry has ever experienced.
Taking that leap to confirm a trip anywhere in the world isn’t easy in the current climate, even if the magic of Southern & Eastern Africa tempts travelers close to it.
We have been running some research on how to make things easier for those travelers who wish to book with us and now we are offering special
COVID-19 terms for new bookings to help ease the process:
For the time being with this pandemic, all guests who will be arriving into our Country must have a COVID-19 negative certificate, those that do not will be subjected to testing on arrival and notified.
when the guests found positive then arrangements will be made at the advice of the Rapid Response Team.
For all new bookings coming from 20th May 2020, the following deposit and cancellation terms apply:
Among all of the work that goes into postponing trips and avoiding cancellations, both on your side and ours, we look forward to re-engaging our creative spirit and bringing in some new bookings with these new terms and our recently launched special offers.
With your support, we can continue to protect East Africa’s wild landscapes, wildlife, and local communities that rely on tourism to thrive.
On the ground, the SWS team is putting together new procedures and checks to ensure when travelers do come on safari with us.
Every measure has been taken to avoid COVID-19 impacting their trip. These have been designed to protect not just guests but also our staff and those surrounding our operations. Taking expert advice and working on each step of a traveler’s journey, we are leaving no stone unturned.
We are taking all recommended measures to make sure all our guests will be in safe hands from the time they will arrive till the time they will leave, as all our packages have been designed from arriving at the Airport and drop off, so we have already taken actions on this:
As international airlines and countries prepare to open borders and the first signs of global travel resume, our teams in the field are ready and to welcome guests.
we are following international health & safety programs and we are ready to welcome our guests back
For those who have already booked with us, we are still encouraging you not to cancel, rather postpone, we have to try to work hard with our partners as well so that they can ease procedures so that Where there is an official travel ban or advisory outbound from a country where a guest is based or inbound into the part of East Africa where they are due to travel.
the following exceptions apply:
We remain committed to working with you to ensure you get to enjoy the incredible safari you have been planning, whether it happens as planned or at a later date. Thank you for trusting us and thank you for your endless support.
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